Effective Date: 13/05/2026
Website: www.snagitltd.com
1. Introduction
Snag It Ltd ("we", "our", "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy legislation.
2. Who We Are
Snag It Ltd Website: www.snagitltd.com Email: [Insert Email Address] Telephone: [Insert Telephone Number] Registered Office: [Insert Registered Address]
Snag It Ltd provides property snagging, inspection and reporting services.
3. What Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Company name
- Email address
- Telephone number
- Postal address
Property Information
- Property address
- Development details
- Builder/developer information
- Inspection reports and photographs
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
Communication Records
- Emails
- Enquiry forms
- Phone call notes
- Meeting records
4. How We Collect Your Information
We collect information when you:
- Complete a contact form
- Request a quote
- Book a service
- Contact us by phone or email
- Subscribe to marketing communications
- Visit our website
- Interact with our social media channels
5. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide our services
- Produce snagging reports
- Manage customer relationships
- Process payments and invoices
- Improve our services
- Send relevant updates and marketing communications
- Maintain internal business records
- Comply with legal obligations
6. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual Necessity To provide services requested by you.
Legitimate Interests To manage and improve our business, customer relationships and services.
Consent Where you opt in to receive marketing communications.
Legal Obligation Where we are required to retain records for tax, legal or regulatory purposes.
7. CRM and Data Storage
Snag It Ltd uses Freshworks CRM to manage customer enquiries, communications and client relationships.
Freshworks may securely store and process personal data on servers located within the UK, EU or other approved jurisdictions in accordance with applicable data protection laws and safeguards.
Freshworks maintains security and compliance measures designed to support GDPR requirements.
For more information, please refer to:
8. Marketing Communications
We may send you marketing communications where:
- You have requested information from us
- You are an existing customer
- You have opted in to receive updates
You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We do not sell your data to third parties.
9. Sharing Your Information
We may share your information with trusted third parties including:
- CRM providers
- Website hosting providers
- Email service providers
- Accountants or legal advisers
- Contractors or consultants involved in delivering services
All third parties are required to keep your information secure and confidential.
10. Cookies
Our website may use cookies and analytics tools to improve user experience and monitor website performance.
Cookies may collect:
- Website usage statistics
- Device information
- Browsing behaviour
You can control cookies through your browser settings. Where required, cookie consent banners will be used.
11. Data Retention
We retain personal information only for as long as necessary:
- To fulfil the purposes collected for
- To comply with legal obligations
- To resolve disputes
- To enforce agreements
Inspection reports and customer records may be retained for operational, legal and insurance purposes.
12. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
To exercise your rights, contact us using the details above.
13. Data Security
We implement appropriate technical and organisational security measures to protect your information against unauthorised access, loss, misuse, disclosure, and alteration.
However, no online transmission can ever be guaranteed 100% secure.
14. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
16. Contact Information
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Snag It Ltd Website: www.snagitltd.com Email: support@snagitltd.com Telephone: 0330 043 1363
17. Complaints
If you are unhappy with how we handle your data, you have the right to complain to:
Information Commissioner's Office (ICO) Telephone: 0303 123 1113